Refund policy

Return & Refund Policy

We want you to be confident in your purchase from ROA.

Returns
Eligible items may be returned within 30 days of delivery. Items must be unused, in original packaging, and in resalable condition.

Non-Returnable Items

• Custom-built or made-to-order products
• Installed or used parts
• Electrical components
• Clearance or final sale items

Return Process
To initiate a return, please contact us with your order number and reason for return. Once approved, you will receive instructions for sending the item back.

Restocking Fees
A restocking fee (typically 10–20%) may apply to certain returns.

Refunds
Refunds are issued to the original payment method once the returned item is received and inspected. Shipping costs are non-refundable.

Exchanges
If you need a different size or product, we recommend placing a new order and returning the original item.

Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part (incorrect or defective item).

If you have any questions about shipping or returns, don’t hesitate to reach out—we’re here to help you get equipped and back on the trail with confidence.